Catherine Gobbo shares her expertise, with lawyers continuing their professional development, at a recorded presentation for Legalwise Seminars.
The seminar, which took place on Tuesday 1st March 2016, covered Ethics and Professional Responsibility, Proactive Management and Business Skills and Professional Skills.
“Managing a career as a lawyer can be a challenging and daunting process. Let our experts guide you on handling difficult clients, complying with ethical standards outside of work and ensuring you minimise the risks in your everyday work. Walk away armed with new found knowledge and confidence to impress your colleagues, partners and clients, whilst complying with your CPD mandatory requirements.”
Catherine, who has been with Young’s List since 2012, spoke about the professional skill of Dealing with Difficult Clients Effectively.
Managing client expectations
Steps to take when a client acts unreasonably
Deciding when to escalate the matter to more senior staff
To watch this on-demand seminar you can head over to the Legalwise website.